SLA guarantees for cloud services

Quality-of-service and SLA guarantees are among the major challenges of cloud-based services. In this paper we first present a new cloud model called SLAaaS – SLA aware Service. SLAaaS considers QoS levels and SLA as first class citizens of cloud-based services. This model is orthogonal to other SaaS, PaaS, and IaaS cloud models, and may apply to any of them. More specifically we make three contributions: (i) we provide a novel domain specific language that allows to describe QoS-oriented SLA associated with cloud services; (ii) we present a general control-theoretic approach for managing cloud service SLA; (iii) we apply the proposed language and control approach to guarantee SLA in various case studies, ranging from cloud-based MapReduce service, to locking service, and higher-level e-commerce service; these case studies successfully illustrate SLA management with different QoS aspects of cloud services such as performance, dependability, financial and energetic costs.